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Support

We're here to help.

Contact us

For any issue, reach out and include your account email and a brief description of what happened.

  • General support: support@kintabs.com
  • Privacy & account deletion: support@kintabs.com

What we can help with

Technical issues

Tabs not saving, sync problems, extension errors, or unexpected behavior.

Billing & subscriptions

Payment issues, plan changes, cancellation, or refund requests.

Account & privacy

Account deletion requests, data access, or privacy concerns.

Troubleshooting checklist

Before reaching out, try these steps — they resolve many common issues:

  • Restart KINTABS by closing and reopening the extension, or reloading it from chrome://extensions.
  • Confirm you have a working internet connection (cloud features require connectivity).
  • Verify you are signed in to the correct account if using cloud sync or paid features.
  • Check that the extension is enabled and not disabled by Chrome.
  • Try reloading the Chrome tab or restarting Chrome entirely.

When reporting an issue

To help us resolve your issue quickly, please include:

  • Your account email (if applicable)
  • A description of what you expected and what actually happened
  • The KINTABS extension version (found in the extension settings or chrome://extensions)
  • Your Chrome version and operating system
  • Any steps to reproduce the issue

Related resources

  • Refund & Cancellation Policy
  • Privacy Policy
  • Terms of Service
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